NEW TRANSITIONS LENSES AVAILABLE. ORDER TODAY! CONTACT US

RETURNS POLICY

We aim to provide products and services to meet the appropriate ISO standard. This applies to uncut lenses, glazed lenses and Digifit (remote edged) lenses. If the relevant ISO standard is not met, we
will replace free of charge or raise a credit upon receipt of the
original lenses. Lenses should be returned to the relevant company
returns department. Lenses must be returned with the original order detail and paperwork where appropriate and returned within 30 days of the date of despatch. 

 

REMAKE RETURNS

Lenses which are returned for remake will be replaced to the exact specifications of the original order at no charge. If the order
specifications for the lenses change, they will be remade and charged for. 

 

ORDER INPUT ERRORS

If an order has been duplicated , we will raise a credit for the value of the order upon receipt of the relevant invoice details from the customer. A credit will not be issued where the customer had
entered the order incorrectly using online ordering. All orders placed with our customer services team over the phone will be read back to the customer before the order is confirmed and the name
of the person placing the order will be taken and logged. We will not credit for or replace telephone orders which have been read back and confirmed with the customer. 

 

GLAZING SERVICES

Glazing services comply to ISO standard EN ISO 21987:2009 Our glazing services are only available on the specific group branded lenses. We do not accept other supplier/branded lenses for glazing. We will replace or credit the cost value of any new frame which is damaged or broken during the glazing process. We will credit only to the cost value of the frame and require an invoice and evidence of the cost value of the frame before a credit can be raised. Any frames which are broken due to frame manufacturing will not be replaced or credited. If a new frame is found to be damaged upon receipt, we will advise the customer and proceed with the order if requested to do so at the customers own risk. We will glaze previously used frames (patients own) at the customers own risk. No credit will be issued for any previously used frame that is damaged or broken during the glazing process. 

 

COMPENSATED POWERS

Certain lenses will be produced with compensated powers. The compensated power will be printed on the lens packet along with the ordered power. The tolerances for these lenses apply to the compensated powers, not the ordered powers. 

 

STOCK AND SEMI FINISHED LENSES

We will accept returns for unwanted stock or semi finished lenses.
Lenses must be returned unopened and undamaged with the original paperwork or the original order details. Only current lens products will be accepted back for credit. Products which have been removed from the current price list/catalogue will not be accepted back for credit. For more information on tolerances, please refer to the tolerance guide which can be obtained from the Essilor Entity.

GENERAL

In these conditions ‘the Seller’ means one or all of the Essilor Labs, “the Buyer” means the individual firm or company with whom the Seller contracts to sell the Goods, and “the Goods” means the goods, materials or services which are the subject of these
Conditions. All quotations are given and all orders are accepted on these Conditions which shall override and exclude any other
Conditions stipulated or referred to by the Buyer and all orders made by the Buyer shall be deemed to be made subject to these Conditions. No modification of these Conditions shall be effective unless made by an express written agreement between the Buyer and the Seller. 

 

THE GOODS

All descriptions and illustrations in the Seller’s catalogues, price lists and advertisements or otherwise communicated to the Buyer shall not form part of the contract, but shall be treated as approximate only unless otherwise stated. The Buyer shall determine the suitability of the Goods for their intended use and the Buyer shall not rely upon any representations made by or on behalf of the Seller. The Seller reserves the right to make changes in design or to modify or improve products without incurring any obligation to incorporate any such modification or improvement into products previously manufactured. Colour, size and other physical properties of the goods are subject to reasonable commercial variation. 

 

PRICE

All prices are per lens. The price to be paid for the Goods will be the Seller’s list price prevailing upon the date upon which the Buyer’s order for the Goods is accepted by the Seller. The Seller shall be entitled to adjust the price to be paid for the Goods by such amount as it thinks fit at any time before the dispatch of the Goods in the event of any increase in the cost to the Seller in supplying the Goods, whether such increase shall result from higher costs of raw materials, labour, transport or overhead expenses, or from any other cause whatsoever. The Seller shall be entitled to make an additional charge for postage and packaging. 

 

DELIVERY & RISK

Every effort is made to meet delivery dates, but a fixed date shall not be a condition of the supply of the Goods. Late delivery shall not be a ground for a cancellation or refusal to take delivery of the Goods and the Seller shall not be liable for any loss, including consequential loss or damages resulting from such delays. The Seller shall not be liable for any delay in delivery or non-delivery of the Goods caused by any circumstances beyond the Seller’s control, including without limitation any Act of God, explosion, fire, flood, war, hostilities, accident, delay in delivery or non-delivery by the Seller’s suppliers, breakdowns or accidents to machinery, labour strike or dispute, order of decree of any court, or action of any Governmental authority or any other causes or any other circumstances whatsoever beyond the Seller’s control and, on the occurrence of any of the above events, the Seller reserves the right to cancel or suspend the whole or part of any delivery. Where the Seller concludes the contract of carriage and/or insures the Goods in transit, the Seller shall be deemed to be acting solely as the Buyer’s agent and sections 32(2) and 3.3(3) of the Sale of Goods Act 1979 shall not apply. If the Goods or any part thereof are damaged or lost while in the custody of a carrier, the Seller will, at its sole discretion, either replace such Goods or part thereof, or refund to the Buyer the cost or price of the same. The Seller shall not be liable for non-delivery of a whole consignment of the Goods, unless the Buyer informs the Seller in writing within twenty days of the date of the invoice.

The Seller shall not be liable for damage of the Goods or loss of part of a consignment unless the delivery note is endorsed accordingly and the Buyer notifies the Seller within forty eight hours of the delivery and confirms such notification in writing within five days. Every care will be taken glazing customers’ own frames, but we cannot accept responsibility if a breakage occurs. 

PAYMENT

Payment for the Goods shall be made in full within thirty days of the month in which the Goods invoiced by the Seller without deduction or set off. The Seller shall have the right to claim and be paid interest at the rate of four percent per annum above the Basic Rate for the time being of HSBC Pie Calculated on a day-to-day basis, on all sums due to the Seller and unpaid for the period from the date upon which payment is due, until the date upon which payment is made, both before and after any judgement, but nothing herein shall entitle the Buyer to withhold or delay any payment due to the Seller after the date upon which it falls due, or in any way prejudice or affect the Seller’s rights in relation to the said non- payment. The Seller may at any time require the Buyer to make payment in advance of delivery. Should the Buyer fail to make payment by the due date or when required, the Seller reserves the right without prejudice to any other remedy which it may have to cancel this contract and/or any other contract between the Buyer and Seller and/or to suspend delivery until payment shall have been made. 

RETENTION OF TITLE

The title of the Goods shall not pass to the Buyer until all sums due or owing by the Buyer to the Seller on any account whatsoever, (including the contract for the supply of the Goods), have been paid in full. So long as property in the Goods shall remain in the Seller the Goods shall be set aside from the Buyer’s general stock of Goods and shall be marked with an indication that they remain the property of the Seller. If the Buyer shall commit any breach of its obligations or shall make any default in payment or any sum due to the Seller under this or any other contract, or if any distress execution or other legal process shall be levied against the Buyer’s property or assets, or the Buyer shall make or offer to make any arrangement or composition with its creditors, or any petition or order be presented or made against the Buyer, or if any resolution or petition to wind up the Buyer shall be presented or passed or any Administrative Receiver be appointed of all or any of its assets, then in each case the Seller shall have the right with or without prior notice at any time to take possession of the whole or any part of Goods (and for that purpose to go onto any premises occupied by the Buyer or any subsidiary, parent or associated company of the Buyer) to the value of all sums due to the Seller, without prejudice to any other remedy of the Seller. The Seller shall be entitled to maintain an action for the price of the Goods not withstanding that the title of the Goods may not have passed to the Buyer. The Buyer shall be entitled to sell in the ordinary course of its business any of the Goods which are the property of the Seller, on condition that the Buyer shall hold on trust for and on demand pay or transfer to the Seller (to the extent of any monies due to the Seller) the proceeds of such sale and all claims that the Buyer may have against its purchaser as a result of such sale. 

GUARANTEE

If the Goods prove on inspection to be defective in material or workmanship, the Seller undertakes at its option to replace the same or refund to the Buyer the price of the Goods and in no circumstances will liability exceed the cost of replacement or the price paid by the Buyer of the Goods. The liability of the Seller shall only apply to defects that appear under proper use and under conditions of the operation not more onerous than those declared to the Seller and, in particular, shall not apply to defects that arise from the Buyer’s neglect, misuse or from normal wear and tear. Any Goods returned to the Seller and replaced by the Seller shall be the property of the Seller. The Seller’s liability under this clause shall be in lieu of any warranty or condition implied by law as to the quality or fitness for any particular purpose of the Goods and, save as provided in this clause, the Seller shall not be under any liability, whether in contract tort or otherwise, in respect of defects or injury. Complaints by the Buyer in respect of the Goods alleged to be defective shall be made within five days of delivery and shall not entitle the Buyer to withhold or set off payments due to the Seller 

TERMINATION

If the Buyer shall commit any breach of its obligations under this or any other contract, or shall make any default in payment of any sum due to the Seller under this or any other contract, or if any distress execution or other legal process shall be levied against the Buyer’s property or assets, or the Buyer shall make or offer to make any arrangement or composition with its creditors, or any petition or order be presented or made against the Buyer, or if an Administrative Receiver be appointed of all or any of its asset, then in each case the Seller shall have the right forthwith to determine the contract and to cancel any outstanding delivery without any prejudice to any other remedy. The Buyer shall not be entitled to cancel this contract without the consent of the Seller which, if given shall be deemed to be on the express condition that the Buyer shall indemnify the Seller against all loss, damage, claims or actions arising out of such a cancellation. 

MISCELLANEOUS

The contract between the Seller and the Buyer for the supply of the goods shall be governed and construed in accordance with the laws of England and the Buyer agrees to submit to the jurisdiction of the Courts of the Law in England and the Buyer agrees to submit to the jurisdiction of the Courts of Law in England in respect thereof. No forbearance or indulgence shown or granted by the Seller to the Buyer shall in any way effect or prejudice the right of the Seller against the Buyer or be regarded as a waiver of these conditions.

 

In these Terms and Conditions "we, our, us" refers to Leicester Optical Ltd.

Acceptance of terms

By accessing the content on our website www.leicesteroptical.co.uk ("the Website") you agree to be bound by the terms and conditions set out herein and you accept our privacy policy available here.

If you object to any of the terms and conditions set out in this agreement you should not use any of the products or services on the website and leave immediately.

You agree that you shall not use the website for illegal purposes, and will respect all applicable laws and regulations.

You agree not to use the website in a way that may impair the performance, corrupt the content or otherwise reduce the overall functionality of the website. You also agree not to compromise the security of the website or attempt to gain access to secured areas or sensitive information.

You agree to be fully responsible for any claim, expense, liability, losses, costs including legal fees incurred by us arising from any infringement of the terms and conditions set out in this agreement.

Copyright

All intellectual property of the business such as trademarks, trade names, patents, registered designs and any other automatic intellectual property rights derived from the aesthetics or functionality of the website remain the property of the business.

By using our website you agree to respect the intellectual property rights of the business and will refrain from copying, downloading, transmitting, reproducing, printing, or exploiting for commercial purpose any material contained within the Website.

Disclaimers

The information provided within these web pages is displayed on the understanding that the website is not engaged in rendering advice and should not be wholly relied upon when making any related decision.

We do not guarantee uninterrupted availability of the business website and cannot provide any representation that using the Website will be error free.

Third parties

The website may contain hyperlinks to websites operated by other parties. We do not control such websites and we therefore take no responsibility for, and will not incur any liability in respect of, content displayed within those web pages. Our inclusion of hyperlinks to such websites does not imply any endorsement of views, statements or information contained in such websites.

Limitation of liability

The website may contain hyperlinks to websites operated by other parties. We do not control such websites and we therefore take no responsibility for, and will not incur any liability in respect of, content displayed within those web pages. Our inclusion of hyperlinks to such websites does not imply any endorsement of views, statements or information contained in such websites.

We will under no circumstance accept liability for indirect, special, or consequential damages including any loss of business, revenue, profits, or data in relation to your use of our website.

Governing law and jurisdiction

This Agreement will be governed by the laws of England and Wales and any user of the Website hereby agrees to be bound exclusively by the jurisdiction of the courts without reference to rules governing choice of laws.

1`

PROMOTIONS

Transitions cinema advertising is now live!

Watch the ad here!

Customer Support

ONLINE ORDERING


YOUR ACCOUNT

Please log in to your account to access our B2B environment .

LEARN MORE

Contact us


 Get in touch

Find our contact details, feedback form, and opening hours here

LEARN MORE